Practical information about booking, assessment, payment, restoration decisions and service availability in the Netherlands.
Use the contact form and provide the watch type, known issue, approximate age if known, relevant service history and your preferred service. Photographs can be discussed after initial contact. A service is not automatically accepted until the watch and scope are reviewed.
Yes. The website and enquiry process are intended for clients across the Netherlands. Depending on the watch and project, an in-person inspection in Kropswolde may be required. Any shipping or handover method should be agreed before sending a valuable watch.
Pricing depends on watch type, movement, condition, required parts, restoration scope and the amount of specialist work involved. A clear quotation or service proposal should be provided after sufficient assessment. No price should be inferred from general website descriptions alone.
No. Watches vary significantly in age, wear, previous repairs, water exposure, parts availability and originality. The team explains likely options and limitations, but no specific cosmetic, mechanical, historical or resale outcome is guaranteed.
Vintage and collectible watches can be considered, but intervention is planned conservatively. The priority is to understand condition, preserve important original features where practical and avoid unnecessary replacement. Some watches may be unsuitable for a requested intervention.
No. Collection documentation and history services are educational and organizational. The website does not provide investment recommendations, guaranteed valuations, future price predictions or financial advice.
If available, bring the watch, service records, warranty documents, spare links, replaced original parts, boxes or papers relevant to the watch. Do not clean, polish or open the watch before assessment unless you know the correct procedure.
Timeframes vary according to complexity, parts availability, watch condition and required testing. A realistic estimate should be discussed after assessment rather than promised in advance.
Payment method, deposit requirements if any, and final settlement terms should be included in the service confirmation or invoice. The website does not collect card details directly.
Work is carried out or supported by a specialist in watch repair, a specialist in restoration, an expert in this topic, or an invited specialist where appropriate. Individual names are intentionally not used on the website.